Returns, Refunds & Subscription Policy

Last updated: 27-10-2025

At Catmer, your satisfaction and trust mean everything to us.
Our mission is to make caring for your cat simple, consistent, and worry-free. To keep our standards high and our process safe, we follow the policy below for returns, refunds, and subscriptions.

1. Returns & Refunds

Because Catmer products are pet consumables (food and litter), we cannot accept returns or offer refunds once an order has been delivered.
This ensures product quality, hygiene, and safety for every cat we serve.

If your order arrives damaged or incorrect, please contact our support team within 48 hours of delivery.
We will review your case and, if applicable, arrange a replacement in your next scheduled delivery at no extra cost.

2. Subscription Management

Your Catmer subscription is designed to be flexible.
You can cancel, pause, or modify your subscription anytime through your Catmer account or by contacting our customer support team.

To make changes before your next billing cycle:

Submit your cancellation or update at least 24 hours before your next scheduled renewal or shipment.
Any change made after your renewal is processed will take effect in the following cycle.

No penalties, no hidden fees, we believe care should always be simple and transparent.

3. Faulty or Damaged Products

If you receive damaged or defective items, please report them to our customer support within 48 hours of delivery.
We will gladly replace the product in your next scheduled shipment.

Please include clear photos of the damaged goods and packaging when reporting your issue, so we can investigate promptly.