Privacy Policy

At Catmer, your satisfaction and trust mean everything to us.
Our mission is to make caring for your cat simple, consistent, and worry-free. To maintain high standards of safety, transparency, and reliability, this Privacy Policy explains how we collect, use, and protect your personal information.

For the purposes of this Privacy Policy, “you” and “your” refer to any user of our Services, including customers, website visitors, or any individual whose information we collect.

Please read this Privacy Policy carefully. By accessing or using any of our Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operations, legal requirements, or regulatory obligations. Any updates will be posted on this page, and the “Last Updated” date will be revised accordingly, as required by applicable law.

How We Collect and Use Your Personal Information

To provide our Services effectively, we collect personal information from various sources. The type of information collected depends on how you interact with our website and Services.

We use this information to:

Operate and improve our Services
Communicate with you
Comply with legal obligations
Enforce our terms and policies
Protect our business, users, and rights

What Personal Information We Collect

“Personal information” refers to information that identifies, relates to, describes, or can reasonably be associated with you.

Information You Provide Directly

This may include:

Basic contact details (name, address, phone number, email)
Order details (billing and shipping addresses, payment confirmation)
Account information (username, password, security details)
Shopping activity (items viewed, added to cart, or wishlist)
Customer support communications

Providing certain information may be required to access specific features of our Services.

Information Collected Automatically (Cookies & Usage Data)

We automatically collect usage data through cookies and similar technologies. This may include:

Device and browser information
IP address
Network and interaction data

Cookies help us enhance performance, remember preferences, and improve your experience. You can manage or disable cookies through your browser settings.

Information from Third Parties

We may receive information from trusted third-party service providers, including:

Website and platform support partners
Secure payment processors (we do not store card details)
Delivery and logistics partners

All such information is handled in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services

Processing payments and fulfilling orders
Managing accounts
Sending order confirmations and delivery updates
Facilitating shipping, returns, and exchanges
Enabling product reviews

Delivery Information

Orders before 2:00 PM: next-day delivery within the UAE
Orders after 2:00 PM: delivery the following day
Free delivery on orders above AED 100 within Dubai and other Emirates
Delivery charges for remote areas are shown at checkout

Marketing and Communication

We may send updates or promotions if you opt in. You can unsubscribe at any time.

Security and Fraud Prevention

We use secure systems and trusted third-party processors to prevent fraud and protect your data.

How We Share Personal Information

We may share information with:

Service providers (payment, shipping, IT, fulfillment)
Business and marketing partners (including Shopify)
Authorities when required by law
Companies within our corporate group

We do not sell or rent personal information.

User-Generated Content

Any content you post publicly, such as reviews, may be visible to others. We cannot control how third parties use publicly shared information.

Third-Party Websites

Our website may contain links to external sites. We are not responsible for their privacy practices. Please review their policies separately.

Children’s Privacy

Our Services are not intended for individuals under 16 years of age. If a minor’s information has been provided, please contact us for removal.

Data Security and Retention

We use encryption, secure servers, and verified payment gateways to protect your information.
Catmer does not store or access credit card details.

Personal information is retained only as long as necessary or as required by law.

Your Rights and Choices

Depending on your location, you may have the right to:

Access your personal data
Request correction or deletion
Object to or restrict processing
Withdraw marketing consent

Identity verification may be required before processing requests.

Complaints

If you have concerns about how your information is handled, contact us at info@catmer.com.
If unresolved, you may contact your local data protection authority.

International Users

Catmer operates from Dubai, United Arab Emirates, and complies with UAE data protection laws and recognized international standards. Your data may be processed in other countries using lawful transfer mechanisms.