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What is Catmer Subscription Service?
Catmer Subscription Service simplifies your feline friend's care routine by ensuring they never run out of their essentials. We deliver high-quality cat food and litter to your doorstep monthly, based on the subscription plan you choose.
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How do I subscribe to Catmer?
You can subscribe to Catmer by selecting your preferred subscription plan on our website, customizing the quantity of cat food and litter according to your cat's needs, and providing your delivery details.
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What are the benefits of subscribing to Catmer?
Subscribing to Catmer saves you time and effort, provides peace of mind knowing your cat's essentials will be timely delivered, and helps in maintaining a healthier and happier cat with consistent access to premium nourishment and clean litter.
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What are the ingredients in Catmer cat food?
Our cat food is carefully formulated with wholesome ingredients such as real chicken, wholegrain rice, and oats, and is free from artificial nasties, dairy, soya, and added wheat. It also contains essential nutrients like vitamins, minerals, and Omega fatty acids for a balanced diet.
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How do I transition my cat to Catmer food?
Transitioning your cat to Catmer food should be a gradual process over 10 days, starting with a mix of 25% Catmer food and 75% current food, gradually increasing the proportion of Catmer food every few days.
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How do I get in touch for further inquiries?
You can reach out to us via email at support@catmer.com or call us at +971 (55) 290 77 30. Our customer service hours are Monday to Friday: 9:00 AM - 6:00 PM (GST), and Saturday: 9:00 AM - 1:00 PM (GST).
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Is my payment information secure?
Yes, we use industry-standard encryption techniques to ensure your payment information is secure.
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When will I be billed for my subscription?
You will be billed for your subscription on the same date each month, starting from the date you initiated your subscription.
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Where do you deliver?
We deliver across the UAE, including Dubai, Abu Dhabi, Sharjah, and other Emirates.
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How long does delivery take?
Delivery typically takes 1-2 business days from the date of order.
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How should I store the cat food?
Store the cat food in a cool, dry place away from direct sunlight. Ensure the packaging is sealed properly to maintain freshness.
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How often should I change the litter?
It's recommended to scoop the litter daily and change it entirely at least once a week or as needed depending on usage.
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Is Catmer food suitable for kittens?
Our food is formulated for adult cats. For kittens, it's advisable to use a formula specifically designed for their developmental needs.